TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your access to and use of the website chaletcoaching.co.uk, your Account, and the digital fitness content, AI-generated training plans, trainer-created courses, Token system, and related services made available through the Chalet Coaching platform (collectively, the “Service”).

The Service is operated by:

CHALET AQUARIUS LTD

Company number: 15587263

Registered office: 20 Wenlock Road, London, England, N1 7GU

Email: [info@chaletcoaching.co.uk](mailto:info@chaletcoaching.co.uk)

Phone: +44 7782 358363

In these Terms, “Chalet Coaching”, “Company”, “we”, “us”, and “our” refer to CHALET AQUARIUS LTD.

By creating an Account, purchasing Tokens, submitting a trainer request, generating or publishing a training plan, downloading content, or otherwise using the Service, you agree to be bound by these Terms and any policies expressly incorporated into them.

Please read these Terms carefully before using the Service. If you do not agree to them, you must not use the Service.

Nothing in these Terms excludes or limits any mandatory rights or remedies that you may have under applicable consumer protection law.

For the purposes of these Terms:

“Account” means a registered user profile created on the Chalet Coaching platform.

“AI Plan” means a training plan, course, programme, preview, recommendation, or other content generated wholly or partly using automated or artificial intelligence technologies.

“Course” or “Plan” means digital fitness or training content provided through the Service, including AI Plans and Trainer-Created Courses.

“Dashboard” means the private area of the Service through which a User may manage their Account, Token balance, requests, Courses, downloads, and other available features.

“Digital Content” means content supplied in digital form, including PDFs, downloadable files, dashboard-accessible Courses, AI Plans, previews, and related materials.

“Trainer” or “Coach” means a human fitness professional who prepares or contributes to a Trainer-Created Course made available through the Service.

“Trainer-Created Course” means a personalised or customised Course prepared wholly or partly through human trainer involvement based on information and preferences submitted by the User.

“Tokens” means internal virtual credits that may be purchased and used solely within the Service to access eligible features, AI Plans, Trainer-Created Courses, or other services.

“User”, “you”, or “your” means any person who accesses or uses the Service.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to create an Account or purchase Services.

By using the Service, you confirm that:

• you are legally permitted to use the Service;
• the information you provide is accurate and not misleading;
• you are using the Service for lawful purposes; and
• you are not prohibited from receiving the Service under applicable law, sanctions, or other legal restrictions.

The Service is intended for individual users unless we expressly agree otherwise.

We may refuse registration, restrict access, or require additional information where reasonably necessary to verify eligibility, protect the Service, comply with law, or prevent fraud or misuse.

The Service is not offered where providing or receiving it would be unlawful or would cause the Company, its payment providers, service providers, Trainers, or other partners to breach applicable sanctions, trade restrictions, export controls, court orders, or other legal or regulatory requirements.

You must not access, purchase, or use the Service:

• from or for the benefit of a person, entity, or territory where the relevant transaction or provision of services is prohibited by applicable law;
• if you are subject to applicable sanctions or asset-freezing restrictions that prevent us from lawfully providing the Service to you;
• using payment methods, intermediaries, or account information intended to circumvent applicable restrictions; or
• for any unlawful purpose.

We may conduct reasonable compliance or fraud checks and may refuse, suspend, cancel, or restrict a transaction or Account where we reasonably believe that continued provision of the Service may breach applicable law or expose us or our service providers to legal or regulatory risk.

Where we are legally prohibited from processing a transaction, providing a Service, issuing a refund, or explaining the full reason for a restriction, we will act in accordance with the applicable legal requirements.

Certain features of the Service require an Account.

When creating and using an Account, you must:

• provide accurate, current, and complete information;
• keep your Account information reasonably up to date;
• maintain the confidentiality of your login credentials;
• use appropriate security measures to protect access to your Account; and
• promptly notify us if you believe that your Account has been accessed or used without authorisation.

You are responsible for activity carried out through your Account to the extent permitted by law, except where the activity results from a security failure for which we are responsible.

You must not:

• create an Account using another person’s identity without authority;
• share, sell, transfer, or commercially exploit your Account;
• use another User’s Account without permission;
• create multiple Accounts to evade restrictions, suspensions, or other controls; or
• interfere with Account security or authentication mechanisms.

We may request reasonable information to verify Account ownership before processing sensitive requests, including Account closure, changes to Account information, or payment-related enquiries.

The quality, relevance, and suitability of a Course may depend significantly on the information you provide.

You are responsible for providing accurate and sufficiently complete information about matters relevant to your request, which may include:

• your fitness goals;
• experience and ability level;
• preferred training type;
• available equipment;
• training frequency;
• physical limitations;
• injuries or relevant restrictions; and
• other preferences requested through the Service.

You must not knowingly provide false or materially incomplete information.

AI-generated and Trainer-Created Courses are prepared using the information available at the relevant time. We are not responsible for reduced suitability resulting directly from inaccurate, incomplete, outdated, or misleading information supplied by you.

You should update relevant information where your circumstances materially change.

Chalet Coaching provides digital fitness and training content through two principal service flows:

7.1 AI Plans

Users may select available options, provide information, generate previews where offered, and use Tokens to publish or access full AI-generated training content.

AI Plans may be generated rapidly, often within minutes, but generation times may vary depending on technical availability, complexity, system load, and other operational factors.

7.2 Trainer-Created Courses

Users may select an available Trainer and submit information, goals, preferences, and other details required for the preparation of a customised Course.

Trainer-Created Courses involve human work and therefore are not necessarily delivered immediately.

The scope, Token cost, expected delivery timeframe, available options, and other material details may be displayed or confirmed through the Platform, Dashboard, order flow, request confirmation, or other communication associated with the relevant request.

7.3 Nature of the Service

Unless expressly stated otherwise, the Service provides digital educational and informational fitness content. It does not provide medical diagnosis, medical treatment, emergency services, or ongoing in-person supervision.

Unless expressly stated otherwise at the point of purchase, Services purchased through the Chalet Coaching platform are provided under your contractual relationship with CHALET AQUARIUS LTD.

8.1 General

Tokens are internal virtual credits used within the Service.

Tokens may be purchased through available packages or, where offered, by selecting a custom amount.

Your current Token balance is displayed in your Account or Dashboard.

8.2 Nature of Tokens

Tokens:

• are not cryptocurrency;
• are not electronic money, a bank deposit, an investment, or a financial instrument;
• do not represent ownership in the Company;
• cannot be traded or transferred between Users unless we expressly provide such functionality;
• may only be used for eligible Services made available through Chalet Coaching; and
• are not redeemable for cash except where a refund or other remedy is required by applicable law or expressly provided under our Refund and Return Policy.

8.3 Token Value and Pricing

The applicable Token packages, exchange values, prices, currencies, taxes, and Service costs are displayed on the Service at the relevant time.

Different Services and options may require different numbers of Tokens.

We may change future Token prices, package structures, or the number of Tokens required for future Services. Changes will not retrospectively alter the Token balance already credited to your Account or the agreed price of an order already accepted, except where required to correct an obvious error or where otherwise permitted by law.

8.4 Token Expiry

Unless otherwise clearly disclosed before purchase, Tokens do not expire while your Account remains active.

The treatment of remaining Tokens following Account closure, suspension, or termination is governed by these Terms, our Refund and Return Policy, and applicable law.

Prices and Token costs are displayed before purchase or confirmation of the relevant transaction.

The Service may support payments in currencies including GBP, EUR, and USD. Available currencies may depend on your location and the options offered through the Service.

Where applicable, taxes such as VAT will be included in, added to, or otherwise identified in the price information presented to you before payment, in accordance with the information displayed during checkout.

We currently accept supported Visa and Mastercard payments and may add, remove, or change available payment methods.

Payments are processed through third-party payment infrastructure. We do not guarantee that every payment method will be available for every User, currency, location, or transaction.

You authorise the applicable payment provider to process the amount shown at checkout when you confirm a purchase.

A payment may be declined, delayed, or subject to additional verification by the payment provider, card issuer, or other parties involved in the payment chain.

9.1 3-D Secure

Where supported or required, a card transaction may be subject to 3-D Secure or another authentication process operated by the relevant payment provider, card scheme, or card issuer.

You may be required to complete an additional authentication step before a payment can be approved.

Successful completion of authentication does not guarantee that a payment will be accepted, as final authorisation remains subject to the relevant payment provider and card issuer.

9.2 Payment Errors

If a price or payment information displayed on the Service contains an obvious technical, typographical, or system error, we may correct the error and, where necessary, cancel or reverse the affected transaction.

We will not knowingly charge you a materially different amount from the amount you agreed to without your consent, except where required by law or to correct an authorised adjustment expressly accepted by you.

Placing an order, purchasing Tokens, submitting a Trainer request, or initiating generation does not necessarily mean that we are able to provide the requested Service.

A contract for a particular purchase is formed when the relevant transaction or request is accepted by us, which may be confirmed through:

• successful payment and crediting of Tokens;
• confirmation displayed through the Service;
• acceptance of a Trainer request;
• commencement of the requested generation or work; or
• another clear confirmation from us.

We may refuse or cancel a request before performance where reasonably necessary because of:

• payment failure;
• suspected fraud or unauthorised activity;
• inaccurate or insufficient information;
• technical impossibility;
• Trainer unavailability;
• legal or sanctions restrictions;
• misuse of the Service; or
• an obvious pricing or system error.

Where we cancel a paid order without providing the corresponding Service and the cancellation is not caused by your breach, you will receive the appropriate remedy in accordance with these Terms, the Refund and Return Policy, and applicable law.

11.1 Delivery Methods

Courses and other Digital Content may be delivered through one or more of the following methods:

• access through your Dashboard;
• a downloadable digital file;
• a PDF or similar digital format;
• an email notification or delivery communication; or
• another digital method clearly identified through the Service.

You are responsible for maintaining reasonable access to a compatible device, internet connection, and valid Account credentials.

11.2 AI Plan Delivery

AI Plans are generally generated automatically and may be available within minutes.

Any generation or delivery time displayed for an AI Plan is an estimate unless we expressly state that it is guaranteed.

Technical failures, system maintenance, high demand, third-party service interruptions, or other operational issues may occasionally delay generation or delivery.

Where generation fails after Tokens have been deducted and we cannot provide the purchased AI Plan within a reasonable period, we will provide an appropriate remedy, which may include restoring the relevant Tokens, regenerating the content, or providing another remedy required by law.

11.3 Trainer-Created Course Delivery

Trainer-Created Courses require manual work and may take longer to complete.

The expected delivery timeframe may depend on:

• the scope and complexity of the request;
• the information provided by the User;
• requested customisation;
• Trainer availability;
• the need for clarification or additional information; and
• circumstances reasonably outside our control.

Where an estimated delivery timeframe is displayed or confirmed for a particular request, we will use reasonable efforts to deliver within that timeframe.

Unless expressly stated otherwise, an estimated delivery date or timeframe is not a guaranteed deadline.

11.4 User-Related Delays

If we or a Trainer require additional information, clarification, approval, or cooperation from you, the delivery timeframe may be paused or reasonably extended until the required information is received.

We are not responsible for delays directly caused by your failure to provide reasonably requested information or cooperation.

11.5 Delays

If a Trainer-Created Course is materially delayed, we may:

• provide an updated estimated delivery timeframe;
• request additional time where reasonably necessary;
• offer reassignment or another reasonable solution where available; or
• where the Service cannot be completed within a reasonable period, provide an appropriate cancellation, Token restoration, refund, or other remedy in accordance with the Refund and Return Policy and applicable law.

11.6 Permanent Non-Delivery

If we permanently fail to provide a paid Service for reasons not caused by you, and performance cannot reasonably be completed or replaced, you will be entitled to an appropriate remedy for the unprovided Service.

Depending on the circumstances and the applicable legal requirements, this may include:

• restoration of Tokens used for the affected order;
• replacement or re-performance;
• a price reduction;
• cancellation of the affected order; or
• a monetary refund.

Further information about delivery, delays, cancellation, and remedies is provided in our Delivery Policy and Refund and Return Policy.

A Trainer-Created Course is prepared based on the information and preferences submitted by you.

You agree to:

• provide accurate and relevant information;
• respond within a reasonable period where clarification is requested;
• review information submitted before confirming your request; and
• notify us of material errors or issues as soon as reasonably possible.

A Trainer-Created Course is personalised to the information available at the time it is prepared. Changes to your goals, availability, equipment, health, fitness level, or other circumstances after the work has begun may require a new request or additional work and may not be included within the original order.

Reasonable differences in professional judgment, training style, exercise selection, structure, or presentation do not by themselves mean that a Trainer-Created Course is defective or improperly performed.

Nothing in this section limits your rights where the Service does not conform to the contract or where mandatory law provides a remedy.

Your cancellation rights may depend on the nature of the product or Service purchased, whether performance has begun, whether Digital Content has been supplied, and the law applicable to you.

13.1 Unused Token Purchases

Where you are legally entitled to a cancellation period, an unused Token purchase may be cancelled in accordance with our Refund and Return Policy and applicable law.

Where eligible, a refund will be made without an administrative or processing fee deduction.

13.2 Digital Content Supplied Immediately

Certain AI Plans and other Digital Content may be generated or supplied immediately after you confirm the relevant request.

Where required by applicable law, before the immediate supply of Digital Content begins, we may ask you to:

• expressly consent to supply beginning during the applicable cancellation period; and
• acknowledge that, once supply begins, you may lose the statutory right to cancel that Digital Content purchase.

Where the legal requirements for loss of the cancellation right have not been satisfied, your statutory rights remain unaffected.

13.3 Trainer Services

Where you request that work on a Trainer-Created Course begins during an applicable statutory cancellation period, we may ask for your express request or consent to begin performance.

If you later cancel after performance has begun but before the Service has been fully performed, the amount payable or refundable will be determined in accordance with applicable law and the work properly performed up to cancellation.

Where a Service has been fully performed during the cancellation period following the legally required express request and acknowledgment, the statutory cancellation right may cease where permitted by law.

13.4 Statutory Rights

Nothing in these Terms or in our Refund and Return Policy excludes any cancellation, refund, repeat performance, price reduction, or other remedy that cannot lawfully be excluded.

The Service provides fitness, training, and educational information. It is not a substitute for professional medical advice, diagnosis, treatment, rehabilitation, physiotherapy, or emergency care.

Before beginning a new exercise programme, particularly if you have a medical condition, injury, symptoms, physical limitations, are pregnant, have recently given birth, or have concerns about your ability to exercise safely, you should seek appropriate advice from a qualified healthcare professional.

You must not use the Service as a substitute for urgent medical attention.

Exercise and physical activity involve inherent risks, including the risk of injury. You are responsible for:

• exercising within your ability;
• using equipment safely;
• following relevant safety instructions;
• maintaining a suitable exercise environment; and
• stopping exercise and seeking appropriate assistance if you experience pain, dizziness, unusual shortness of breath, or other concerning symptoms.

No Course can account for every possible medical condition, physical response, environmental factor, or individual circumstance.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.

Some content available through the Service is generated or assisted by artificial intelligence.

AI-generated outputs may vary even where similar inputs are used.

Although we may apply technical controls, structured inputs, and other measures intended to improve usefulness and consistency, AI-generated content may occasionally contain errors, omissions, unsuitable recommendations, or unexpected results.

You must use reasonable judgment when following AI-generated content and should not rely on it as medical advice.

You should review the Plan before beginning training and stop using any recommendation that appears unsafe, inappropriate, or inconsistent with professional medical advice applicable to you.

The use of AI does not exclude any responsibility or statutory obligation that the Company cannot lawfully exclude.

Training outcomes vary significantly between individuals.

We do not guarantee:

• weight loss or weight gain;
• muscle growth;
• strength or endurance improvements;
• competition results;
• rehabilitation outcomes;
• achievement of a particular appearance;
• improvement within a particular period; or
• any other specific fitness or health result.

Results may be affected by factors outside our control, including consistency, diet, recovery, sleep, health, genetics, technique, equipment, environment, and adherence to the Plan.

A lack of a particular desired result does not by itself mean that the Service was defective or improperly provided.

The Service, including its software, website design, branding, logos, text, graphics, templates, databases, platform functionality, and other proprietary materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

Unless otherwise stated, purchasing or accessing a Course does not transfer ownership of intellectual property rights to you.

Subject to these Terms, you receive a limited, personal, non-exclusive, non-transferable, and non-sublicensable right to access and use the purchased Course for your own lawful, non-commercial purposes.

You must not, without our prior written permission:

• sell, resell, sublicense, or commercially distribute a Course;
• publish or publicly distribute substantial parts of a Course;
• systematically copy, scrape, extract, or reproduce Service content;
• remove copyright, trademark, or other proprietary notices;
• present our content as your own;
• use the Service or its content to create a competing commercial database or content library; or
• circumvent technical measures used to control access to paid content.

You may download or print content where the Service provides that functionality for personal use.

You must not use the Service:

• unlawfully, fraudulently, or deceptively;
• to infringe the rights of another person;
• to introduce malware, malicious code, or harmful technology;
• to gain unauthorised access to systems, Accounts, or data;
• to interfere with the security, stability, or operation of the Service;
• to automate excessive requests, scraping, or extraction without permission;
• to manipulate payments, refunds, promotions, or Token balances;
• to circumvent restrictions or Account enforcement measures;
• to impersonate another person;
• to harass Trainers, staff, Users, or service providers; or
• in any manner reasonably likely to cause material harm to the Service or another person.

We may investigate suspected misuse and take proportionate action where necessary.

We aim to keep the Service reasonably available but do not guarantee uninterrupted or error-free operation.

The Service may be temporarily unavailable because of:

• maintenance;
• security updates;
• technical failures;
• third-party service interruptions;
• infrastructure changes;
• events outside our reasonable control; or
• other operational requirements.

We may update, improve, modify, replace, or discontinue features of the Service.

Where a material change affects a paid Service that you have already purchased but not yet received, we will take reasonable steps to provide the agreed Service or an appropriate alternative or remedy.

We may change future pricing, Token packages, features, Trainers, content options, or Service availability without affecting rights already accrued under an existing contract.

You may request closure of your Account at any time under normal circumstances.

To formally request Account closure and termination of your ongoing relationship with Chalet Coaching, contact:

[info@chaletcoaching.co.uk](mailto:info@chaletcoaching.co.uk)

Where possible, you should submit the request from the email address associated with your Account.

We may take reasonable steps to verify that the request is authorised before closing the Account.

Before requesting closure, you should:

• download any Courses or files you wish to retain;
• review any active Trainer requests;
• resolve any outstanding payment or support matters; and
• consider any remaining Token balance.

Closing your Account does not automatically create a right to convert Tokens into cash. Any eligible refund will be determined under our Refund and Return Policy and applicable law.

Where an active paid Service is still being performed when you request closure, we may first need to address the status of that Service, including any applicable cancellation rights, work already performed, outstanding obligations, or refund entitlement.

Account closure does not affect rights, claims, liabilities, or obligations that arose before closure.

We may retain certain information after Account closure where reasonably necessary or legally required, as described in our Privacy Policy.

We may suspend, restrict, or terminate access to the Service where reasonably necessary because:

• you materially or repeatedly breach these Terms;
• your Account is used fraudulently or without authorisation;
• you misuse payments, Tokens, refunds, or Service functionality;
• your conduct threatens the security or integrity of the Service;
• you engage in unlawful or abusive conduct;
• continued provision of the Service would breach applicable law or sanctions;
• we are required to do so by a competent authority; or
• the Service or a material part of it is permanently discontinued.

Where appropriate and reasonably practicable, we may provide notice and an opportunity to remedy a breach before terminating an Account.

We may act immediately without prior notice where urgent action is reasonably necessary to prevent fraud, security threats, unlawful conduct, serious harm, or legal or regulatory exposure.

Termination of an Account or individual Service does not automatically extinguish rights or obligations that arose before termination.

22.1 Where We Cannot Perform

If we permanently fail or become unable to provide a paid Service for reasons not caused by your breach, we will provide the remedy required by the circumstances and applicable law.

This may include:

• completing or repeating performance;
• providing a reasonable replacement;
• restoring Tokens;
• reducing the price;
• cancelling the affected order; or
• providing a monetary refund where applicable.

Where a monetary refund is due, it will not be reduced by an administrative or processing fee merely because the contract has been properly cancelled or the Service was not provided.

22.2 Where You Materially Default

If your material breach prevents us from providing the Service, we may suspend or terminate the affected Service or Account.

Any financial consequences will depend on:

• the nature of the breach;
• whether Services have already been provided;
• whether work has already been properly performed;
• whether unused Tokens remain;
• the loss reasonably caused by the breach; and
• any mandatory rights and limitations under applicable law.

We will not impose a remedy that is unlawful or disproportionate.

22.3 Accrued Rights

Termination does not affect:

• rights and liabilities accrued before termination;
• completed purchases;
• valid payment obligations;
• statutory consumer remedies;
• intellectual property protections;
• confidentiality or data protection obligations; or
• provisions which by their nature are intended to continue after termination.

Refund eligibility is governed by our Refund and Return Policy together with applicable law.

Where you believe that:

• a payment was incorrect;
• Tokens were not credited correctly;
• a Course was not delivered;
• Digital Content is technically defective;
• a Trainer-Created Course has been materially delayed;
• a Service does not conform to the agreed description; or
• another payment or delivery problem has occurred,

please contact us at [info@chaletcoaching.co.uk](mailto:info@chaletcoaching.co.uk).

We encourage Users to contact us first so that we have a reasonable opportunity to investigate and resolve the issue promptly.

Nothing in these Terms prevents you from contacting your card issuer, payment provider, consumer protection body, court, or other competent authority where you are legally entitled to do so.

You must not knowingly submit false, misleading, or fraudulent payment disputes or chargeback claims.

The Service may rely on or interact with third-party services, including:

• payment processors;
• card issuers and payment networks;
• hosting and infrastructure providers;
• communications providers;
• analytics or security services; and
• other technical service providers.

We are not responsible for independent third-party services that you choose to use outside the Chalet Coaching Service.

Where a third party processes information or payments on our behalf, the relevant processing may also be subject to that provider’s terms and privacy practices.

Nothing in this section excludes responsibility that the Company cannot lawfully exclude for its own obligations.

Our collection and use of personal data are described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookies Policy and, where available, through our cookie preference controls.

These policies form part of the framework governing your use of the Service.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot be excluded or limited under applicable law.

Subject to the above, we are not responsible for losses that:

• were not reasonably foreseeable when the relevant contract was formed;
• result directly from inaccurate or incomplete information provided by you;
• arise from use of a Course contrary to clear instructions or professional medical advice;
• result from unauthorised modification, resale, or misuse of the content;
• arise from events outside our reasonable control; or
• constitute business losses where you use a consumer Service for commercial purposes.

If you are a consumer, we provide the Service for private and personal use unless expressly agreed otherwise.

We do not exclude or restrict any statutory remedy relating to Digital Content or services where such exclusion or restriction is prohibited by law.

We will not be responsible for a delay or failure to perform caused by circumstances outside our reasonable control, including significant internet or infrastructure failures, natural disasters, war, civil unrest, government action, widespread service outages, or other comparable events.

Where such an event materially affects an outstanding paid Service, we will take reasonable steps to resume performance, provide updated information, or offer an appropriate remedy where performance becomes impossible.

We may update these Terms from time to time to reflect:

• changes to the Service;
• new features or technologies;
• changes in law or regulatory requirements;
• security requirements;
• changes to our business or operational practices; or
• improvements in clarity.

The current version will be published on the Service with an updated revision date.

Where a change materially affects an ongoing contractual relationship, we will provide notice where required by law or where reasonably appropriate.

Changes will not retrospectively remove rights that have already accrued.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Where possible, the affected provision will be interpreted or adjusted only to the minimum extent necessary to make it valid and enforceable.

If we delay or fail to enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

Any waiver applies only to the specific circumstances in which it is given.

These Terms, together with the policies and information expressly incorporated into them, form the agreement governing your use and purchase of the relevant Services.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on mandatory rights or legally binding pre-contract information.

These Terms are governed by the laws of England and Wales.

If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protection rights that apply to you under the law of your country of residence.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms, except where applicable consumer law permits or requires you to bring proceedings in another competent court.

Users in Scotland or Northern Ireland may also have rights to bring proceedings in the courts of their respective jurisdiction where applicable.

Before commencing formal proceedings, we encourage both parties to attempt to resolve the matter directly and in good faith.

For questions about these Terms, Account closure, delivery, refunds, or the Service, contact:

CHALET AQUARIUS LTD

Company number: 15587263

20 Wenlock Road

London, England

N1 7GU

Email: info@chaletcoaching.co.uk

Phone: +44 7782 358363