Terms and Conditions

These Terms and Conditions form a legally binding agreement between CHALET AQUARIUS LTD, company number 15587263, registered at 20 Wenlock Road, London, England, N1 7GU, and the user accessing chaletcoaching.co.uk or purchasing our fitness content and services.

By registering an account, purchasing Tokens, requesting a course, or downloading digital content, you agree to these Terms. If you do not agree, you must stop using the Service.

Chaletcoaching provides digital fitness educational content, including AI-generated courses and plans prepared by human trainers. Content is delivered digitally, usually through dashboard access or PDF files.

• Account: the registered user profile on the Chaletcoaching platform.
• Tokens: internal virtual credits used only within the Service to buy Courses.
• Course or Plan: a digital fitness guide, PDF, or program generated by AI or prepared by a trainer.
• Dashboard: the private area where users manage Tokens and downloaded content.
• Trainer: a human fitness professional engaged to create workout plans.

You must be at least 18 years old and legally able to enter into a binding agreement.

You agree to provide accurate account, physical, goal, and limitation information. Incorrect inputs may produce unsuitable plans.

You are responsible for protecting your login credentials and for activity under your Account.

Services are purchased using Tokens. Tokens may be sold in packages such as Starter Spark, Momentum Pack, Elite Performance, or custom amounts.

Tokens are not cryptocurrency, financial instruments, or real money. They are non-transferable and cannot be redeemed for cash except where required by law.

Tokens do not expire while the Account remains active, but may be cancelled if the Account is terminated for breach of these Terms.

Courses are delivered as downloadable digital files or dashboard-accessible digital content.

AI Courses are usually generated within minutes. Trainer-created Courses require manual work and delivery may vary based on complexity and trainer availability.

We are not liable for delays caused by technical issues, email delivery problems, spam filtering, or trainer availability.

The Service provides educational fitness information only. It is not medical advice, diagnosis, or treatment.

Consult a physician or healthcare professional before starting any fitness program.

Exercise involves risk. You use all plans at your own risk and agree that the Company is not liable for injury, health impairment, or death arising from use of the Service.

After purchase, you receive a limited, non-exclusive, non-transferable personal license to use the Course for personal, non-commercial purposes.

You must not resell, redistribute, publish, share, or remove proprietary notices from the content.

We accept Visa and MasterCard and process transactions in GBP, EUR, and USD.

Prices and Token costs may change. Changes do not affect Tokens already purchased or Courses already ordered.

Digital content starts immediately once generated, downloaded, or delivered. Cooling-off rights may be lost when digital performance begins.

Unused Token package refunds may be requested within 14 days where no Tokens from that package were used. Used or partially used packages are generally non-refundable.

If a file is technically defective, contact support for a replacement or a possible Token refund for that specific item.

To the fullest extent permitted by law, liability is limited to the amount paid by you for the Service in the 12 months before the claim.

These Terms are governed by the laws of England and Wales and disputes are subject to the courts of London, England.

Contact: CHALET AQUARIUS LTD, 20 Wenlock Road, London, England, N1 7GU, info@chaletcoaching.co.uk, +44 7782 358363.