COOKIES POLICY

This Cookies Policy explains how CHALET AQUARIUS LTD uses cookies, local storage, session storage, and similar technologies when you visit chaletcoaching.co.uk, access your Account or Dashboard, purchase Tokens, use support functionality, or otherwise interact with the Chalet Coaching platform.

This Policy applies to:

CHALET AQUARIUS LTD

Company number: 15587263

Registered office: 20 Wenlock Road, London, England, N1 7GU

Email: [info@chaletcoaching.co.uk](mailto:info@chaletcoaching.co.uk)

Phone: +44 7782 358363

In this Policy, “Chalet Coaching”, “Company”, “we”, “us”, and “our” refer to CHALET AQUARIUS LTD.

This Cookies Policy should be read together with our Privacy Policy.

Cookies are small text files or pieces of information stored on your device when you visit or use a website.

They may be used to:

• maintain secure login sessions;
• authenticate Users;
• remember settings and preferences;
• record cookie choices;
• support payment and security functionality;
• provide customer support features;
• protect the Service against misuse; and
• support other functionality described in this Policy.

We may also use technologies that operate in a similar way to cookies, including:

• local storage;
• session storage;
• browser storage;
• pixels;
• tags;
• software development technologies; and
• other storage or access mechanisms.

For convenience, this Policy may refer to these technologies collectively as “cookies” or “similar technologies”.

3.1 First-Party Cookies

First-party cookies or storage technologies are set or controlled through the Chalet Coaching website or application.

They may be used for purposes such as:

• Account sessions;
• authentication;
• security;
• language preferences;
• currency preferences;
• cookie preference management; and
• Dashboard functionality.

3.2 Third-Party Cookies

Third-party cookies or similar technologies may be set by external providers whose services are integrated into the Chalet Coaching platform.

Depending on the functionality you use and the consent choices you make, this may include providers supporting:

• live chat and customer support;
• payment processing;
• transaction authentication;
• fraud prevention; and
• other technical functionality.

Third-party providers may change the names, duration, or technical operation of their cookies from time to time.

4.1 Strictly Necessary Cookies

Strictly necessary cookies and similar technologies are required for essential functionality requested by the User.

They may be used to:

• maintain secure login sessions;
• authenticate Users;
• provide access to the Dashboard;
• protect Accounts;
• prevent security attacks;
• maintain checkout or payment flows;
• process a User’s cookie preferences;
• prevent fraudulent activity; or
• provide other essential functions.

Because these technologies are necessary to provide the requested Service or maintain essential security, they may be used without optional consent where permitted by applicable law.

Disabling strictly necessary cookies may prevent parts of the Service from functioning correctly.

4.2 Functional and Preference Technologies

Functional technologies may be used to:

• remember language preferences;
• remember currency preferences;
• provide live-chat functionality;
• remember certain interface choices; and
• provide enhanced or optional functionality requested by the User.

Where consent is legally required, these technologies will only be activated after the relevant consent has been obtained.

4.3 Analytics and Statistical Technologies

We may use analytics or statistical technologies in the future or where enabled through the Service.

These technologies may help us understand matters such as:

• how the website is used;
• which pages are visited;
• whether technical errors occur;
• how users interact with features; and
• how the Service can be improved.

Where consent or another legally required control applies, such technologies will only be used in accordance with those requirements.

The presence of this section does not mean that every analytics technology listed by third-party providers is currently active on Chalet Coaching.

4.4 Payment and Security Technologies

When you initiate a payment, third-party payment providers, card schemes, card issuers, fraud-prevention providers, or authentication systems may use cookies or similar technologies to:

• maintain the payment session;
• prevent fraud;
• authenticate the transaction;
• support 3-D Secure;
• verify payment information;
• protect the checkout process; and
• complete the transaction.

Some of these technologies may be strictly necessary for the payment or security process.

Payment-related cookies may be controlled by the relevant payment provider rather than directly by Chalet Coaching.

The following table identifies the principal types of cookies and storage identifiers currently used or associated with the functionality described on Chalet Coaching.

Cookie and storage names may occasionally include variable identifiers, technical suffixes, or provider-generated values.

| Cookie / Storage Name or Pattern | Provider | Category | Purpose | Typical Expiration |

| ------------------------------------------ | -------------------------------------------------- | ----------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------- |

| Authentication / session cookie | Chalet Coaching / authentication infrastructure | Strictly Necessary | Maintains an authenticated User session and allows secure access to the Account and Dashboard. The exact technical name may be generated by the authentication system. | Session or according to secure login duration |

| Cookie consent preference storage | Chalet Coaching | Strictly Necessary | Records whether the User has accepted, rejected, or configured optional cookie categories so that the website can respect the User’s choice. | Persistent until expiry, reset, or preference change |

| Language preference storage | Chalet Coaching | Functional / Strictly Necessary where required for the requested preference | Remembers the User’s selected website language. | Persistent until expiry, deletion, or preference change |

| Currency preference storage | Chalet Coaching | Functional / Strictly Necessary where required for the requested preference | Remembers the User’s selected display currency, such as GBP, EUR, or USD. | Persistent until expiry, deletion, or preference change |

| Session storage identifiers | Chalet Coaching | Strictly Necessary | Supports temporary browser-session functionality and may retain information required during navigation or use of secure features. | End of browser session |

| **`jv_*`** | Jivo / JivoChat | Functional; may include other categories depending on the specific identifier | Supports Jivo live-chat functionality, chat state, visitor interaction, or related support functionality. | Varies by identifier; may be session-based or persistent |

| **`jv_loader_info_*`** | Jivo / JivoChat | Functional | Supports loading and operation of the Jivo live-chat widget. | May be persistent |

| Payment session / security cookies | Payment provider or related payment infrastructure | Strictly Necessary | Maintains secure payment flow, fraud-prevention controls, transaction processing, and payment-session integrity. | Usually session-based or provider-defined |

| 3-D Secure authentication technologies | Payment provider, card scheme, or card issuer | Strictly Necessary where required for the transaction | Supports additional cardholder authentication and payment-security checks. | Usually session-based or provider-defined |

The exact cookies used during a particular visit may depend on:

• whether you are signed in;
• which features you use;
• your cookie choices;
• whether you open live chat;
• whether you initiate a payment;
• the payment provider used;
• your browser or device; and
• changes made by third-party service providers.

Chalet Coaching may use Jivo or JivoChat to provide live-chat and customer-support functionality.

The Jivo widget may use cookies, browser storage, or similar technologies to:

• load and operate the chat interface;
• maintain a chat session;
• remember chat-related information;
• support communication with customer service;
• maintain certain visitor or session identifiers; and
• provide related technical functionality.

Jivo-related identifiers may include names or patterns such as:

• `jv_*`; and
• `jv_loader_info_*`.

The specific identifiers and their duration may change depending on the Jivo implementation and service updates.

Chalet Coaching is configured to load Jivo as a functional service only after the relevant consent where such consent is required.

If you do not consent to functional cookies, the live-chat feature may not be available, but you may still contact us through other available methods.

When you purchase Tokens or otherwise make a payment through the Service, the relevant payment provider or payment infrastructure may use cookies or similar technologies.

These may be necessary to:

• establish a secure payment session;
• process the payment;
• prevent fraud;
• maintain transaction integrity;
• perform card authentication;
• support 3-D Secure; and
• communicate with the card issuer or other parties involved in the payment process.

Chalet Coaching does not control every cookie placed directly by an independent payment provider, card scheme, or issuer.

The exact payment-related cookies used may vary depending on:

• the payment provider;
• the payment method;
• the card issuer;
• whether 3-D Secure authentication is required;
• the User’s location; and
• the technical payment flow.

Payment-related cookies that are strictly necessary to complete or secure a transaction may be used without optional consent where permitted by applicable law.

The Service may use browser local storage or session storage in addition to conventional cookies.

8.1 Local Storage

Local storage may be used to remember information such as:

• cookie preferences;
• language settings;
• currency settings; or
• other persistent interface preferences.

Local storage may remain on your device until:

• it expires through application logic;
• it is deleted by the Service;
• you clear browser storage; or
• you change the relevant preference.

8.2 Session Storage

Session storage is generally temporary and may be deleted when the relevant browser tab or session is closed.

It may be used for:

• temporary interface state;
• navigation-related information;
• temporary request information; or
• other short-term functionality.

Where consent is required for a cookie or similar technology, we will seek consent before activating the relevant non-essential functionality.

Depending on the available cookie controls, you may be able to:

• accept optional cookies;
• reject optional cookies;
• enable or disable particular categories; or
• change your preferences later.

Strictly necessary cookies may remain active because they are required to provide essential functionality or security.

Your consent choices should not prevent access to basic website content merely because you reject optional cookies, although certain optional features may become unavailable.

For example, rejecting functional cookies may prevent Jivo live chat from loading.

You may change your cookie choices through the Cookie settings link available on the Chalet Coaching website.

Where consent is the basis for using an optional cookie or similar technology, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

After changing your preferences:

• some cookies may stop being used immediately;
• certain cookies already stored on your device may remain until they expire or are deleted; and
• you may need to refresh the page for all changes to take effect.

You may also delete cookies manually through your browser settings.

Most browsers allow you to:

• view stored cookies;
• block all or certain cookies;
• delete cookies;
• clear local storage;
• clear session data; and
• control how websites use storage technologies.

The exact controls depend on your browser and device.

Please note that blocking all cookies may affect essential functionality.

For example, you may experience problems with:

• signing in;
• remaining signed in;
• accessing the Dashboard;
• purchasing Tokens;
• completing secure payments;
• downloading or accessing Courses;
• remembering language or currency preferences; or
• using certain support features.

At the date of this Policy, the current Chalet Coaching Cookies Policy and public Service description do not identify third-party behavioural advertising cookies as part of the core Service.

We will not describe an advertising technology as active merely because a third-party provider may support such technology generally.

If Chalet Coaching introduces advertising, behavioural tracking, retargeting, or similar technologies in the future, this Policy and the relevant consent controls should be updated before or when those technologies are introduced.

Third-party providers may update:

• cookie names;
• storage methods;
• cookie duration;
• technical identifiers;
• purposes; or
• service functionality.

As a result, the exact technical name of a third-party cookie may occasionally differ from the examples shown in this Policy.

We may update the table in Section 5 when our implementation or third-party services materially change.

Depending on the technology and purpose, cookies and similar technologies may process information such as:

• session identifiers;
• Account status;
• authentication status;
• IP address;
• browser information;
• device information;
• selected language;
• selected currency;
• cookie preferences;
• security information;
• payment-session information;
• support interaction information; and
• other technical identifiers.

Where information collected through cookies constitutes personal data, it is processed in accordance with our Privacy Policy.

Cookie retention periods vary depending on their purpose.

Cookies may be:

Session Cookies

These normally expire when you close your browser or end the relevant session.

Persistent Cookies

These may remain on your device for a defined period or until:

• they expire;
• you delete them;
• the relevant provider removes them;
• you change your preferences; or
• the Service no longer requires them.

Third-party providers may determine the retention periods of cookies they control.

Cookies used for authentication, security, fraud prevention, payment processing, or similar essential purposes should not be modified, copied, or manipulated.

You should also protect:

• access to your device;
• browser sessions;
• Account credentials; and
• other information that may allow access to your Chalet Coaching Account.

Where you use a shared or public device, you should sign out after using your Account.

The technologies used by a website may change over time.

We may therefore periodically:

• review the cookies and storage technologies used by the Service;
• update cookie classifications;
• update names or identifier patterns;
• update retention information;
• add new service providers; or
• remove technologies that are no longer used.

The table in this Policy is intended to describe the principal technologies used by the Service and should be read together with the cookie controls made available through the website.

We may update this Cookies Policy from time to time to reflect:

• changes to the Service;
• changes to cookies or similar technologies;
• changes to third-party providers;
• changes in law or regulatory guidance; or
• improvements in transparency.

The current version will be published on the Chalet Coaching website with an updated revision date.

Where a material change requires new consent, we will request that consent where required by applicable law.

For questions about this Cookies Policy or the use of cookies and similar technologies, contact:

CHALET AQUARIUS LTD

Company number: 15587263

20 Wenlock Road

London, England

N1 7GU

Email: info@chaletcoaching.co.uk

Phone: +44 7782 358363