Privacy Policy

CHALET AQUARIUS LTD is committed to protecting your privacy and personal data when you use chaletcoaching.co.uk and the Chaletcoaching fitness platform.

We act as Data Controller for personal data you provide directly. Company number: 15587263. Registered address: 20 Wenlock Road, London, England, N1 7GU. Email: info@chaletcoaching.co.uk.

The Service is intended for users aged 18 and over.

• Account information: name, email address, phone number, and password.
• Physical and health-related data: age, gender, height, weight, goals, fitness level, lifestyle, limitations, and injuries.
• Transaction data: Token purchases, payment history, balances, and order references.
• Technical and usage data: IP address, browser, device, time zone, dashboard activity, downloads, cookies, and local storage.
• Support communications and trainer-request information.

We use data to create fitness plans, process Token payments, deliver digital content, manage Accounts, provide support, improve the Service, and meet legal obligations.

Health-related inputs are processed with explicit consent and only for plan generation and safety personalization.

Payment and accounting records may be retained to comply with legal, tax, fraud-prevention, and dispute obligations.

We may share data with service providers such as hosting, payment, analytics, support, email, accounting, and legal providers where needed to operate the Service.

We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

We keep data only as long as needed for the purposes described, legal obligations, dispute handling, and legitimate business records.

• Access, correction, deletion, restriction, objection, and data portability where applicable.
• Withdrawal of consent for consent-based processing.
• Complaint to the UK Information Commissioner's Office or another competent authority.

We use cookies and similar technologies for login, preferences, analytics, performance, and security.

Our website may link to third-party websites. We are not responsible for their privacy practices.

For privacy questions, contact info@chaletcoaching.co.uk.