Refund and Return Policy

This Refund and Return Policy governs order cancellation, refund requests for Token packages, and disputes about digital content provided by CHALET AQUARIUS LTD.

By purchasing Tokens or exchanging them for Fitness Courses, you agree to this Policy alongside our Terms and Conditions.

Unused Token packages may be eligible for monetary refund within 14 days of the transaction date if none of the Tokens from that package have been used.

Once any part of a Token package is used, the package is considered activated and no partial refund is issued for the remaining Tokens.

Eligible refunds may be reduced by processing fees, typically 3-5%, to cover merchant and administrative costs.

AI-generated Courses are delivered instantly or within minutes and are non-refundable once generation begins.

Trainer-created Courses may be cancelled only before the trainer starts work. Once in progress or delivered, cancellation and Token refund are not available.

Digital content is exempt from standard withdrawal rights once download, delivery, or generation begins.

Fitness results are not guaranteed. Dissatisfaction with difficulty, style, or results is not a valid refund reason.

If a PDF is corrupted, blank, or inaccessible, contact support within 48 hours of purchase.

We will try to provide a replacement. If we cannot provide a working file, Tokens used for that specific order may be refunded.

If you paid Tokens but did not receive the Course, check spam/junk folders and contact support immediately.

Approved monetary refunds are processed to the original Visa or MasterCard payment method. Bank processing may take 5-10 business days.

Chargebacks without first contacting support may lead to Account suspension while the dispute is investigated.

For refund requests, include your User ID and order reference and contact info@chaletcoaching.co.uk.